FAQ & SUPPORT CENTER

You have questions. We have answers.

shipping
Q: Do I have to pay extra for shipping and handling?

A: Nope! The Good Kitchen ships to anywhere in the continental US for FREE! For shipments to Hawaii or Alaska, please inquire at either info@thegoodkitchen.com or (704) 800-3097.

Q: I just placed my first order! When will it ship?

A: All orders placed are shipped out the following Monday through FedEx and arrive to your doorstep either Tuesday or Wednesday dependent on your location. You will receive an email with FedEx tracking information when your box has left our facility on Mondays. We highly recommend you sign up for a FedEx Delivery Manager Account which will give you real time updates on all FedEx packages for FREE!

Q: It looks like there may be an issue with my shipment. What should I do?

A: When your order leaves our facility, control and responsibility over the package are transferred completely to FedEx. If you notice an issue with your scheduled delivery, please reach out to FedEx at 1 (800) 463-3339. If the issue is not resolved, contact our Membership Team at info@thegoodkitchen.com or (704) 800-3097 and we will either help resolve it or issue TGK credit for use on a future order.

Q: How do I change my shipping information after my order is placed?

A: If you notice you have not given the proper shipping information, please contact our Membership Team ASAP at info@thegoodkitchen.com or (704) 800-3097. If the order has not been packaged yet, we will be able to correct the information. If the order has already been shipped, we will extend a one-time TGK credit to use on a future order.

Q: I am going out of town and don’t want to miss any of my tasty deliveries! What can I do?

A: Take us with you, or better yet, let’s meet there! All you have to do is send us the address of where you will be and we’ll make sure your nutritious and tasty meals accompany you. Alternatively, you can suspend your membership while you are out of town.

your membership
Q: When am I able to select my meals for my next order?

A: Meal selection for delivery the following week is available between Monday at 3:00AM EST and Friday at 12:00PM EST. If you choose not to select your meals, an order will automatically be placed Friday at 12:00PM EST and our Fulfillment Team will choose some tasty meals for you!

Q: Help! I missed the cut off and can’t select my meals, what should I do?

A: When meals are not selected before the cut off at 12:00PM EST Fridays, an order is automatically processed and our Fulfillment Team chooses your meals. If you missed the cut off in error, contact our Membership Team at info@thegoodkitchen.com or (704) 800-3097 and they may be able to help get the meals you’d like or similar. Refunds will not be given when the cut off is missed.

Q: Do I have to pay extra for shipping and handling?

A: Nope! The Good Kitchen ships to anywhere in the continental US for FREE! For shipments to Hawaii or Alaska, please inquire at either info@thegoodkitchen.com or (704) 800-3097.

Q: I just placed my first order! When will it ship?

A: All orders placed are shipped out the following Monday through FedEx and arrive to your doorstep either Tuesday or Wednesday dependent on your location. You will receive an email with FedEx tracking information when your box has left our facility on Mondays. We highly recommend you sign up for a FedEx Delivery Manager Account which will give you real time updates on all FedEx packages for FREE!

Q: It looks like there may be an issue with my shipment. What should I do?

A: When your order leaves our facility, control and responsibility over the package are transferred completely to FedEx. If you notice an issue with your scheduled delivery, please reach out to FedEx at 1 (800) 463-3339. If the issue is not resolved, contact our Membership Team at info@thegoodkitchen.com or (704) 800-3097 and we will either help resolve it or issue TGK credit for use on a future order.

Q: How do I change my shipping information after my order is placed?

A: If you notice you have not given the proper shipping information, please contact our Membership Team ASAP at info@thegoodkitchen.com or (704) 800-3097. If the order has not been packaged yet, we will be able to correct the information. If the order has already been shipped, we will extend a one-time TGK credit to use on a future order.

Q: I am going out of town and don’t want to miss any of my tasty deliveries! What can I do?

A: Take us with you, or better yet, let’s meet there! All you have to do is send us the address of where you will be and we’ll make sure your nutritious and tasty meals accompany you. Alternatively, you can suspend your membership while you are out of town.

Q: When am I able to select my meals for my next order?

A: Meal selection for delivery the following week is available between Monday at 3:00AM EST and Friday at 12:00PM EST. If you choose not to select your meals, an order will automatically be placed Friday at 12:00PM EST and our Fulfillment Team will choose some tasty meals for you!

Q: Help! I missed the cut off and can’t select my meals, what should I do?

A: When meals are not selected before the cut off at 12:00PM EST Fridays, an order is automatically processed and our Fulfillment Team chooses your meals. If you missed the cut off in error, contact our Membership Team at info@thegoodkitchen.com or (704) 800-3097 and they may be able to help get the meals you’d like or similar. Refunds will not be given when the cut off is missed.

ingredients
Q: Are your meals gluten free?

A: Yes! Our facility is 100% gluten free, peanut free and soy free.

Q: Why do I see “sugar” listed as an ingredient in my meal?

A: Some of the bacon we use in our meals is cured with sugar. The sugar is completely rinsed off prior to cooking but we are required to list it per the USDA as well as our own desire for full transparency with our customers. Take a look at this short video to learn more!

Q: Are all of your ingredients organic?

A: We take great pride in sourcing our products with integrity from farmers we trust and providing a product that contains only real foods that you will recognize. We abide by the “Dirty Dozen/Clean Fifteen” and use organic as much as possible outside of that (check out our sourcing page to learn more!).

*The nutritional information provided is taken from the USDA nutritional database. However, our analysis has not been verified by an independent laboratory.
reheating
Q: Is it really safe to put this tray in the microwave?

A: Absolutely! Our packaging is BPA-free, BPS-Free, and free of VOC migration.

Q: Should I take the top film off or poke a hole in it before going in the microwave?

A: Nope! Our packaging is designed to stay intact and steam the food to preserve its intended texture. The film will puff up during the heating process and can be easily removed after it cools.

Q: How do I enjoy a TGK meal?

A:
1) Remove your meals from the box and place in either the refrigerator or freezer. They’ll stay fresh in the refrigerator for up to 2 weeks or frozen for up to 6 months.
2) When you’re ready to enjoy a meal, tear and remove the paper sleeve but do NOT puncture the film.
3) Heat fresh meals on High 2-3 minutes or heat frozen meals on High 4-5 minutes.
4) Steam will dome the plastic cover. If you hear it gently pop, it’s done.
5) Carefully remove HOT meal.
6) Carefully pull back film from HOT meal.
7) Pro tip: transfer contents to your favorite plate.
8) Take a picture, post to social and tag us #eattgk to be entered into our weekly drawing.
9)Enjoy!

Q: Can I heat my meals up in the oven?

A: While our trays are NOT oven-safe, you may still transfer the contents from the tray to an oven-safe dish and heat them up that way. A saute pan would also do the trick!

*Please refer to the label on each individual meal and follow the instructions for maximum flavor and experience!

ordering
Q: How do I place an order?

A:
1) Create your customer profile.
2) Select a Subscription Plan that works best for you, including the number of meals you want and how often you would like to receive them.
3) Choose the specific meals you want to receive in your first shipment OR check the box on top to skip this and let us choose for you.
4) You’re all set!

Q: How do I select meals for my next delivery?

A: Each Monday you will receive an email reminding you to select your meals by 12:00PM EST on Friday for shipment the following Monday. If meals are not selected by this time our Fulfillment Team will choose some tasty meals for you!

*Need help? Email our Membership Team at info@thegoodkitchen.com or call us at (704) 800-3097.

Q: Are your meals gluten free?

A: Yes! Our facility is 100% gluten free, peanut free and soy free.

Q: Why do I see “sugar” listed as an ingredient in my meal?

A: Some of the bacon we use in our meals is cured with sugar. The sugar is completely rinsed off prior to cooking but we are required to list it per the USDA as well as our own desire for full transparency with our customers. Take a look at this short video to learn more!

Q: Are all of your ingredients organic?

A: We take great pride in sourcing our products with integrity from farmers we trust and providing a product that contains only real foods that you will recognize. We abide by the “Dirty Dozen/Clean Fifteen” and use organic as much as possible outside of that (check out our sourcing page to learn more!).

*The nutritional information provided is taken from the USDA nutritional database. However, our analysis has not been verified by an independent laboratory.
Q: Is it really safe to put this tray in the microwave?

A: Absolutely! Our packaging is BPA-free, BPS-Free, and free of VOC migration.

Q: Should I take the top film off or poke a hole in it before going in the microwave?

A: Nope! Our packaging is designed to stay intact and steam the food to preserve its intended texture. The film will puff up during the heating process and can be easily removed after it cools.

Q: How do I enjoy a TGK meal?

A:
1) Remove your meals from the box and place in either the refrigerator or freezer. They’ll stay fresh in the refrigerator for up to 2 weeks or frozen for up to 6 months.
2) When you’re ready to enjoy a meal, tear and remove the paper sleeve but do NOT puncture the film.
3) Heat fresh meals on High 2-3 minutes or heat frozen meals on High 4-5 minutes.
4) Steam will dome the plastic cover. If you hear it gently pop, it’s done.
5) Carefully remove HOT meal.
6) Carefully pull back film from HOT meal.
7) Pro tip: transfer contents to your favorite plate.
8) Take a picture, post to social and tag us #eattgk to be entered into our weekly drawing.
9)Enjoy!

Q: Can I heat my meals up in the oven?

A: While our trays are NOT oven-safe, you may still transfer the contents from the tray to an oven-safe dish and heat them up that way. A saute pan would also do the trick!

*Please refer to the label on each individual meal and follow the instructions for maximum flavor and experience!

Q: How do I place an order?

A:
1) Create your customer profile.
2) Select a Subscription Plan that works best for you, including the number of meals you want and how often you would like to receive them.
3) Choose the specific meals you want to receive in your first shipment OR check the box on top to skip this and let us choose for you.
4) You’re all set!

Q: How do I select meals for my next delivery?

A: Each Monday you will receive an email reminding you to select your meals by 12:00PM EST on Friday for shipment the following Monday. If meals are not selected by this time our Fulfillment Team will choose some tasty meals for you!

*Need help? Email our Membership Team at info@thegoodkitchen.com or call us at (704) 800-3097.

kids meals
Q: Do the kids’ meals need to be heated up?

A: Nope! Kids’ meals are meant to be served chilled. Perfect for packing a lunchbox to take to school (or anywhere else)!

Q: Are these meals gluten free?

A: Our kids’ meals follow the same standards as our adults meals. They are gluten, peanut, soy and added sugar-free and never contain antibiotics or hormones.

Q: How do I order kids’ meals?

A: Kids’ meals can be added to any adult subscription through the add-on section after your meals are selected or can be purchased as a stand-alone subscription. To start a kids’ subscription click here!

Q: Do the kids’ meals need to be heated up?

A: Nope! Kids’ meals are meant to be served chilled. Perfect for packing a lunchbox to take to school (or anywhere else)!

Q: Are these meals gluten free?

A: Our kids’ meals follow the same standards as our adults meals. They are gluten, peanut, soy and added sugar-free and never contain antibiotics or hormones.

Q: How do I order kids’ meals?

A: Kids’ meals can be added to any adult subscription through the add-on section after your meals are selected or can be purchased as a stand-alone subscription. To start a kids’ subscription click here!

100% Customer Satisfaction
Q: How do I report an issue?

A: Here at TGK, we are committed to keeping our members 100% satisfied. If you have an issue, please contact our Member Services team at info@thegoodkitchen.com or (704) 800-3097 and we will do everything we can to remedy it. Issues must be reported within 10 days of receiving your package and may require a photo to better understand your issue.

Q: What is your credit/refund policy?

Member issues are dealt with on a case by case basis and may result in a credit if deemed appropriate. Refunds will only be given if an issue occurs in where the food is not safe to consume or an error occurs on the part of TGK. Any issues that arise due to the member’s error will not be eligible for a refund.
substitutions
Q: Why did I receive a meal I did not select?

A: Every effort will be made to ensure that your order is accurately filled. Due to demand issues, there may be times where a meal you have chosen has sold out. When making substitutions, The Good Kitchen takes great care to send similar meals to those originally selected and will always contact you informing you of the substitution.

Q: Why is there an ingredient in my meals that was not listed on the website?

A: Due to the fresh nature of our food some ingredients may not be available at the time of production. When this happens, The Good Kitchen may use a similar ingredient while keeping in mind any potential allergens. Prior to consumption, please be sure to carefully check all individual product packages for the most updated information regarding ingredients and nutritional content for any/all of The Good Kitchen’s food products.
Q: How do I report an issue?

A: Here at TGK, we are committed to keeping our members 100% satisfied. If you have an issue, please contact our Member Services team at info@thegoodkitchen.com or (704) 800-3097 and we will do everything we can to remedy it. Issues must be reported within 10 days of receiving your package and may require a photo to better understand your issue.

Q: What is your credit/refund policy?

Member issues are dealt with on a case by case basis and may result in a credit if deemed appropriate. Refunds will only be given if an issue occurs in where the food is not safe to consume or an error occurs on the part of TGK. Any issues that arise due to the member’s error will not be eligible for a refund.
Q: Why did I receive a meal I did not select?

A: Every effort will be made to ensure that your order is accurately filled. Due to demand issues, there may be times where a meal you have chosen has sold out. When making substitutions, The Good Kitchen takes great care to send similar meals to those originally selected and will always contact you informing you of the substitution.

Q: Why is there an ingredient in my meals that was not listed on the website?

A: Due to the fresh nature of our food some ingredients may not be available at the time of production. When this happens, The Good Kitchen may use a similar ingredient while keeping in mind any potential allergens. Prior to consumption, please be sure to carefully check all individual product packages for the most updated information regarding ingredients and nutritional content for any/all of The Good Kitchen’s food products.
food allergies
Q: Do you cater to people with allergies?

A: We always make sure to identify all ingredients in every meal and list common allergens. All of our meals are 100% gluten-, peanut- and soy-free. Our production staff is well-trained to recognize and respect the severity of food allergies. In addition, each meal is clearly labeled with a detailed list of ingredients, and you can also find them in the description under each meal on our website.

*The Good Kitchen cannot assume any liability for adverse reactions to food consumed or items one may come into contact with while eating our meals. Please be aware that our facility prepares foods and uses ingredients in our products that may contain dairy, eggs, tree nuts, tree nut oils and shellfish.
add-ons
Q: How can I order add-ons?

A: For your snacking pleasure, we offer products from companies we trust. These are offered as an additional purchase at the end of your meal selection process each week, and will be delivered in each of your shipments.
Expiration & Freezing
Q: Do your meals ship frozen?

A: With the exception of seafood, no! Our meals are made fresh every week and shipped the same directly to your door. Seafood, per the FDA, is frozen immediately after producing and is shipped the same. If you want to stock up on TGK, there is the option to purchase a bulk box of frozen meals at a discounted price here!

Q: How long do I have to eat the meals when they arrive?

A: Our meals may be kept fresh and consumed up to 7 days after delivery OR kept frozen and consumed within 6 months of delivery. Seafood should either be eaten immediately or placed in the freezer upon delivery. You can find the packaged on and freeze by date right under the nutrition label on the back of each TGK meal!

Q: Is it safe to refreeze or eat my meals if they were frozen and thawed out?

A: Frozen meals should be consumed or refrozen within 72 hours of thawing. Check out what the USDA has to say for more info!
Q: Do you cater to people with allergies?

A: We always make sure to identify all ingredients in every meal and list common allergens. All of our meals are 100% gluten-, peanut- and soy-free. Our production staff is well-trained to recognize and respect the severity of food allergies. In addition, each meal is clearly labeled with a detailed list of ingredients, and you can also find them in the description under each meal on our website.

*The Good Kitchen cannot assume any liability for adverse reactions to food consumed or items one may come into contact with while eating our meals. Please be aware that our facility prepares foods and uses ingredients in our products that may contain dairy, eggs, tree nuts, tree nut oils and shellfish.
Q: How can I order add-ons?

A: For your snacking pleasure, we offer products from companies we trust. These are offered as an additional purchase at the end of your meal selection process each week, and will be delivered in each of your shipments.
Q: Do your meals ship frozen?

A: With the exception of seafood, no! Our meals are made fresh every week and shipped the same directly to your door. Seafood, per the FDA, is frozen immediately after producing and is shipped the same. If you want to stock up on TGK, there is the option to purchase a bulk box of frozen meals at a discounted price here!

Q: How long do I have to eat the meals when they arrive?

A: Our meals may be kept fresh and consumed up to 7 days after delivery OR kept frozen and consumed within 6 months of delivery. Seafood should either be eaten immediately or placed in the freezer upon delivery. You can find the packaged on and freeze by date right under the nutrition label on the back of each TGK meal!

Q: Is it safe to refreeze or eat my meals if they were frozen and thawed out?

A: Frozen meals should be consumed or refrozen within 72 hours of thawing. Check out what the USDA has to say for more info!
CANCEL OR MODIFY A SUBSCRIPTION
Q: How do I cancel my subscription?

A: Don’t go! Did you know you can suspend your account or change your shipping address? If you still must cancel, I suppose we understand *sigh*. To cancel your membership, log into your TGK account, click “My Pantry”, click “Manage Plan” then “Cancel”. We’ll miss you!

Q: How do I suspend my account?

A: If you are trying to suspend because you are traveling, no need! All you have to do is contact the Membership Team at info@thegoodkitchen.com or (704) 800-3097 by the Friday before your order is to ship to edit the address of your membership while you travel. If you still have to suspend, log into your TGK account, click “My Pantry”, click “Manage Plan”, “Suspend” then choose the date you would like your next order to be shipped.

Q: Is it possible to change the amount and frequency of my membership?

A: Of course! Our memberships can recur weekly, every other week or monthly and range anywhere between 5 meals all the way up to 35 meals per box! To alter your membership log into your account, click on “My Pantry”, click “Manage Plan” then “Manage Plan” and choose the amount of meals and frequency you would like to change to.

*Please note that any modification will not affect a processing order for which you have already been charged and a refund may not be given.
Q: How do I cancel my subscription?

A: Don’t go! Did you know you can suspend your account or change your shipping address? If you still must cancel, I suppose we understand *sigh*. To cancel your membership, log into your TGK account, click “My Pantry”, click “Manage Plan” then “Cancel”. We’ll miss you!

Q: How do I suspend my account?

A: If you are trying to suspend because you are traveling, no need! All you have to do is contact the Membership Team at info@thegoodkitchen.com or (704) 800-3097 by the Friday before your order is to ship to edit the address of your membership while you travel. If you still have to suspend, log into your TGK account, click “My Pantry”, click “Manage Plan”, “Suspend” then choose the date you would like your next order to be shipped.

Q: Is it possible to change the amount and frequency of my membership?

A: Of course! Our memberships can recur weekly, every other week or monthly and range anywhere between 5 meals all the way up to 35 meals per box! To alter your membership log into your account, click on “My Pantry”, click “Manage Plan” then “Manage Plan” and choose the amount of meals and frequency you would like to change to.

*Please note that any modification will not affect a processing order for which you have already been charged and a refund may not be given.
RECYCLING
Q: Is your packaging recyclable?

A: Absolutely! Sustainability is a priority for us and at the forefront of every decision we make. All the materials in your package are curbside recyclable (the gel packs must be drained in the sink before recycling).

Q: Can I send my packaging materials back for you to use again?

A: Since we are a USDA facility, we are unable to accept used boxes or packing materials. Please, make sure you are helping to reduce our footprint by recycling your packaging!
Q: Is your packaging recyclable?

A: Absolutely! Sustainability is a priority for us and at the forefront of every decision we make. All the materials in your package are curbside recyclable (the gel packs must be drained in the sink before recycling).

Q: Can I send my packaging materials back for you to use again?

A: Since we are a USDA facility, we are unable to accept used boxes or packing materials. Please, make sure you are helping to reduce our footprint by recycling your packaging!

Wanna know where our food comes from?

Take Me To Sourcing!