FAQ & SUPPORT CENTER

You have questions. We have answers.

shipping
Shipping is FREE! All orders will ship via FedEx on Mondays and arrive at your door on Tuesday or Wednesday, depending on where you live in the U.S. You will receive an email with tracking information when your box has left our facility on Monday afternoon.

The Good Kitchen uses FedEx to deliver your food packages and provides you with tracking information for every package. It is very important that you provide us with the proper shipping information and any special instructions the delivery driver may need. For any shipping error that is caused by the carrier (including damaged packages or delayed deliveries), we will issue you a store credit at no additional charge.

For any shipping error caused by a mistake or omission of shipping information provided by the customer, we will provide our customers one courtesy replacement shipment per year.
subscription
Because you can create a plan as small as 5 meals or as large as 35 meals, and you can choose to have your order delivered weekly, every other week, or monthly, we are confident there is a plan that will suit your schedule and budget no matter your lifestyle. You can opt to select your individual meals for each delivery, or the TGK Team will choose for you if you miss the meal selection cutoff time of Fridays at Noon (EST).
Following your Plan selection and placement of your first weekly order, you may cancel or modify a subscription at any time online by managing your account at TheGoodKitchen.com, or by emailing us at info@TheGoodKitchen.com. Please note, however, that any amounts charged to or paid by you prior to such cancellation or modification will not be refunded, and a cancellation or modification may not impact any active order for which you have already been charged, depending on the status of the order. To avoid being charged for orders that you no longer wish to receive, you must either pause or cancel your subscription prior to the date when you are to be charged for your next order. This date can be found in the frontpage of My Pantry. Subscriptions cancelled after your charge date will only affect future orders. Any orders already processing will remain in place and charges may not be refunded. Once a subscription is canceled it cannot be reactivated and no other orders will process as part of that subscription.
Shipping is FREE! All orders will ship via FedEx on Mondays and arrive at your door on Tuesday or Wednesday, depending on where you live in the U.S. You will receive an email with tracking information when your box has left our facility on Monday afternoon.

The Good Kitchen uses FedEx to deliver your food packages and provides you with tracking information for every package. It is very important that you provide us with the proper shipping information and any special instructions the delivery driver may need. For any shipping error that is caused by the carrier (including damaged packages or delayed deliveries), we will issue you a store credit at no additional charge.

For any shipping error caused by a mistake or omission of shipping information provided by the customer, we will provide our customers one courtesy replacement shipment per year.
Because you can create a plan as small as 5 meals or as large as 35 meals, and you can choose to have your order delivered weekly, every other week, or monthly, we are confident there is a plan that will suit your schedule and budget no matter your lifestyle. You can opt to select your individual meals for each delivery, or the TGK Team will choose for you if you miss the meal selection cutoff time of Fridays at Noon (EST).
Following your Plan selection and placement of your first weekly order, you may cancel or modify a subscription at any time online by managing your account at TheGoodKitchen.com, or by emailing us at info@TheGoodKitchen.com.
Please note, however, that any amounts charged to or paid by you prior to such cancellation or modification will not be refunded, and a cancellation or modification may not impact any active order for which you have already been charged, depending on the status of the order. To avoid being charged for orders that you no longer wish to receive, you must either pause or cancel your subscription prior to the date when you are to be charged for your next order. This date can be found in the frontpage of My Pantry. Subscriptions cancelled after your charge date will only affect future orders. Any orders already processing will remain in place and charges may not be refunded. Once a subscription is canceled it cannot be reactivated and no other orders will process as part of that subscription.
ingredients
We only use real, wholesome ingredients in our meals. (Check out our sourcing page to learn more.) All meals are free of gluten, soy, and processed sugar, and all ingredients are sourced from folks we know and trust. We take great pride in sourcing our products with integrity and providing a product that contains only real foods that you will recognize. Each meal listed in our online menus includes a list of ingredients as well as nutritional information*. Please be mindful of the listed ingredients if you have any special dietary needs or allergies. Since we cook our meals in small batches, the ingredients listed cannot be substituted in any way.

*The nutritional information provided is taken from the USDA nutritional database. However, our analysis has not been verified by an independent laboratory.
reheating
You can choose to heat our meals in the microwave or the oven. As each of our meals is unique and requires slightly different directions for serving, please refer to the label on each individual meal and follow the instructions for maximum flavor and experience! Our meals are served in a microwave-ONLY, BPA-free, recyclable plastic trays. DO NOT place any meals in the oven without first transferring the contents to an oven-safe container.
ordering
The ordering process is simple. Need help? Email info@thegoodkitchen.com or call us at (704) 800-3097

1. Select a Subscription Plan that works best for you, including number of meals you want and how often you would like to receive them.
2. Choose the specific meals you want to receive in your first shipment OR tell us to choose for you.
3. Create your customer profile.
4. You’re all set!

The menu is set in advance. Each Monday you will receive an email reminding you to select your meals by Noon (EST) on Friday for shipment the following Monday. If for some reason you miss the meal selection cutoff, we will select an assortment of fresh meals to fill your order.
We only use real, wholesome ingredients in our meals. (Check out our sourcing page to learn more.) All meals are free of gluten, soy, and processed sugar, and all ingredients are sourced from folks we know and trust. We take great pride in sourcing our products with integrity and providing a product that contains only real foods that you will recognize. Each meal listed in our online menus includes a list of ingredients as well as nutritional information*. Please be mindful of the listed ingredients if you have any special dietary needs or allergies. Since we cook our meals in small batches, the ingredients listed cannot be substituted in any way.

*The nutritional information provided is taken from the USDA nutritional database. However, our analysis has not been verified by an independent laboratory.
You can choose to heat our meals in the microwave or the oven. As each of our meals is unique and requires slightly different directions for serving, please refer to the label on each individual meal and follow the instructions for maximum flavor and experience! Our meals are served in a microwave-ONLY, BPA-free, recyclable plastic trays. DO NOT place any meals in the oven without first transferring the contents to an oven-safe container.
The ordering process is simple. Need help? Email info@thegoodkitchen.com or call us at (704) 800-3097

1. Select a Subscription Plan that works best for you, including number of meals you want and how often you would like to receive them.
2. Choose the specific meals you want to receive in your first shipment OR tell us to choose for you.
3. Create your customer profile.
4. You’re all set!

The menu is set in advance. Each Monday you will receive an email reminding you to select your meals by Noon (EST) on Friday for shipment the following Monday. If for some reason you miss the meal selection cutoff, we will select an assortment of fresh meals to fill your order.
kids meals
The Lunchbox" was developed by our chefs with your child’s nutrition and tastes in mind. These meals are gluten-free and contain no antibiotics, added sugars or hormones. Our Lunch Boxes contain 4 healthy components and are available for order with any adult Subscription as individual add-ons, or as a stand-alone subscription to feed only the kids. These items arrive refrigerated and DO NOT need to be heated prior to eating. As with all TGK orders, shipping is free.
The Lunchbox" was developed by our chefs with your child’s nutrition and tastes in mind. These meals are gluten-free and contain no antibiotics, added sugars or hormones. Our Lunch Boxes contain 4 healthy components and are available for order with any adult Subscription as individual add-ons, or as a stand alone subscription to feed only the kids. These items arrive refrigerated and DO NOT need to be heated prior to eating. As with all TGK orders, shipping is free.
100% Customer Satisfaction
At The Good Kitchen we have a commitment to 100% customer satisfaction. If you are not satisfied with a meal for any reason, please contact our customer service team at info@thegoodkitchen.com. Please report any issues within 10 days of the meal being delivered. Our team will issue a credit or refund for the meal(s), depending on the circumstances. The Good Kitchen may require photo documentation of the unsatisfactory meal(s) before we make a credit or refund.
substitutions
Every effort will be made to ensure that your order is accurately filled. Due to the fresh nature of our inventory, there may be times when we need to make a substitution. In the event that a product is unavailable, we will select a similar product, keeping in mind your selected meals.
In the completion of orders, The Good Kitchen reserves the right to substitute a similar product. When making substitutions, The Good Kitchen takes great care to send similar meals to those that are unavailable. Prior to consumption, please be sure to carefully check all individual product packages for the most updated information regarding ingredients and nutritional content for any/all of The Good Kitchen’s food products.
Please Note: The Good Kitchen’s food items may contain or may have been manufactured in a facility that also processes: dairy, eggs, fish, shellfish, and tree nuts.
At The Good Kitchen we have a commitment to 100% customer satisfaction. If you are not satisfied with a meal for any reason, please contact our customer service team at info@thegoodkitchen.com. Please report any issues within 10 days of the meal being delivered. Our team will issue a credit or refund for the meal(s), depending on the circumstances. The Good Kitchen may require photo documentation of the unsatisfactory meal(s) before we make a credit or refund.
Every effort will be made to ensure that your order is accurately filled. Due to the fresh nature of our inventory, there may be times when we need to make a substitution. In the event that a product is unavailable, we will select a similar product, keeping in mind your selected meals.
In the completion of orders, The Good Kitchen reserves the right to substitute a similar product. When making substitutions, The Good Kitchen takes great care to send similar meals to those that are unavailable. Prior to consumption, please be sure to carefully check all individual product packages for the most updated information regarding ingredients and nutritional content for any/all of The Good Kitchen’s food products.
Please Note: The Good Kitchen’s food items may contain or may have been manufactured in a facility that also processes: dairy, eggs, fish, shellfish, and tree nuts.
food allergies
We make every effort to identify all ingredients in every meal and list common allergens. All of our meals are 100% gluten-free and peanut-free. Our production staff is well-trained to recognize and respect the severity of food allergies. In addition, each meal is clearly labeled with a detailed list of ingredients, and you can also find them in the description under each meal on our website.
The Good Kitchen cannot assume any liability for adverse reactions to food consumed or items one may come into contact with while eating our meals. Please be aware that our facility prepares foods and uses ingredients in our products that may contain dairy, eggs, tree nuts, tree nut oils and shellfish.
add-ons
For your snacking pleasure, we also offer trusted products from companies we believe in. If you opt for any of these add-ons, they will be offered as an additional purchase at the end of your meal selection process each week, and will be delivered in each of your shipments.
Expiration & Freezing
All meals are cryo-vacuumed in reusable, recyclable, BPA-free trays that are microwave safe. Please refrigerate (or freeze) your order when it arrives. Our meals remain fresh until the “Use By/Freeze By” date printed on the meal label. From that date, meals are freezable and should be eaten within six months for optimal freshness. Dates vary by meal, so please check your meals when they arrive for the correct “Use By/Freeze By” date.

Once frozen, meals should be stored in the freezer until ready to eat. Frozen meals should be thawed in the fridge overnight and consumed within 72 hours of thawing. Frozen, thawed and cooked vegetable dishes may contain water as a byproduct. Once food is thawed in the refrigerator, it is safe to refreeze without cooking, although there may be a loss of quality due to moisture lost through thawing. If previously cooked foods are thawed in the refrigerator, you may refreeze the unused portion. See the USDA's website for more on frozen foods.
We make every effort to identify all ingredients in every meal and list common allergens. All of our meals are 100% gluten-free and peanut-free. Our production staff is well-trained to recognize and respect the severity of food allergies. In addition, each meal is clearly labeled with a detailed list of ingredients, and you can also find them in the description under each meal on our website.
The Good Kitchen cannot assume any liability for adverse reactions to food consumed or items one may come into contact with while eating our meals. Please be aware that our facility prepares foods and uses ingredients in our products that may contain dairy, eggs, tree nuts, tree nut oils and shellfish.
For your snacking pleasure, we also offer trusted products from companies we believe in. If you opt for any of these add-ons, they will be offered as an additional purchase at the end of your meal selection process each week, and will be delivered in each of your shipments.
All meals are cryo-vacuumed in reusable, recyclable, BPA-free trays that are microwave safe. Please refrigerate (or freeze) your order when it arrives. Our meals remain fresh until the “Use By/Freeze By” date printed on the meal label. From that date, meals are freezable and should be eaten within six months for optimal freshness. Dates vary by meal, so please check your meals when they arrive for the correct “Use By/Freeze By” date.

Once frozen, meals should be stored in the freezer until ready to eat. Frozen meals should be thawed in the fridge overnight and consumed within 72 hours of thawing. Frozen, thawed and cooked vegetable dishes may contain water as a byproduct. Once food is thawed in the refrigerator, it is safe to refreeze without cooking, although there may be a loss of quality due to moisture lost through thawing. If previously cooked foods are thawed in the refrigerator, you may refreeze the unused portion. See the USDA's website for more on frozen foods.

Due to USDA regulations, all seafood meals are frozen prior to shipping. When your meals arrive, the seafood meals may be refrozen immediately or consumed within five days if stored in the refrigerator.
CANCEL OR MODIFY A SUBSCRIPTION
Following your Plan selection and placement of your first weekly order, you may cancel or modify a subscription at any time online by managing your account at TheGoodKitchen.com, or by emailing us at info@thegoodkitchen.com.

Please note, however, that any amounts charged to or paid by you prior to such cancellation or modification will not be refunded, and a cancellation or modification may not impact any active order for which you have already been charged, depending on the status of the order.

To avoid being charged for orders that you no longer wish to receive, you must either pause or cancel your subscription prior to the date when you are to be charged for your next order. This date can be found on the front page of My Pantry.

Subscriptions canceled after your charge date will only affect future orders. Any orders already processing will remain in place and charges may not be refunded. Once a subscription is canceled it cannot be reactivated and no other orders will process as part of that subscription.
Following your Plan selection and placement of your first weekly order, you may cancel or modify a subscription at any time online by managing your account at TheGoodKitchen.com, or by emailing us at info@thegoodkitchen.com.

Please note, however, that any amounts charged to or paid by you prior to such cancellation or modification will not be refunded, and a cancellation or modification may not impact any active order for which you have already been charged, depending on the status of the order.

To avoid being charged for orders that you no longer wish to receive, you must either pause or cancel your subscription prior to the date when you are to be charged for your next order. This date can be found on the front page of My Pantry.

Subscriptions canceled after your charge date will only affect future orders. Any orders already processing will remain in place and charges may not be refunded. Once a subscription is canceled it cannot be reactivated and no other orders will process as part of that subscription.
RECYCLING
All shipments include insulated liners and ice packs to keep meals at a safe temperature until they arrive at your door. All materials are recyclable so please help us reduce our footprint by recycling your box. The shipping box, plastic liners, and meal trays can all be placed in your recycling bin. Ice packs can be emptied into your sink and the bag placed into your recycling bin. Since we are a USDA facility, we are unable to accept used boxes or packing materials.
All shipments include insulated liners and ice packs to keep meals at a safe temperature until they arrive at your door. All materials are recyclable so please help us reduce our footprint by recycling your box. The shipping box, plastic liners, and meal trays can all be placed in your recycling bin. Ice packs can be emptied into your sink and the bag placed into your recycling bin. Since we are a USDA facility, we are unable to accept used boxes or packing materials.

Wanna know where our food comes from?

Take Me To Sourcing!