Nope! The Good Kitchen ships to anywhere in the continental US for FREE! For shipments to Hawaii or Alaska, please inquire at either firstname.lastname@example.org.
All orders placed are shipped out the following Monday or Tuesday through FedEx. Depending on your location, your order will arrive on Wednesday or Thursday. You will receive an email with FedEx tracking information when your box has left our facility on Mondays.
When your order leaves our facility, control and responsibility over the package are transferred completely to FedEx. If you notice an issue with your scheduled delivery, please reach out to FedEx at 1 (800) 463-3339. If the issue is not resolved, contact our Membership Team at email@example.com and we will either help resolve it or issue TGK credit for use on a future order.
If you notice you have not given the proper shipping information, please contact our Membership Team ASAP at firstname.lastname@example.org. If the order has not been packaged yet, we will be able to correct the information. If the order has already been shipped, we will extend a one-time TGK store credit to use on a future order.
Take us with you, or better yet, let’s meet there! All you have to do is send us the address of where you will be and we’ll make sure your nutritious and tasty meals accompany you. Alternatively, you can suspend your membership while you are out of town.
Meal selection for delivery the following week is available between Monday at 3:00AM EST and Thursday at 5:00PM EST. If you choose not to select your meals, an order will automatically be placed Thursday at 5:00PM EST and our Team will select meals for you based on your Meal Preferences profile.
When meals are not selected before the cut off at 5:00PM EST Thursdays, an order is created based on your Meal Preferences. If you missed the cut off in error, contact our Membership Team at email@example.com and they may be able to help get the meals you’d like or similar. Refunds will not be given when the cut off is missed.
Yes! Our facility is 100% gluten-free, peanut-free and soy-free.
Some of the bacon we use in our meals is cured with sugar. The sugar is completely rinsed off prior to cooking but we are required to list it per the USDA as well as our own desire for full transparency with our customers. We are always on the look out for new purveyors who meet our high standards.
We take great pride in sourcing our products with integrity from farmers we trust and providing a product that contains only real foods that you will recognize. We abide by the “Dirty Dozen/Clean Fifteen” and use organic as much as possible outside of that (check out our sourcing page to learn more!).
*The nutritional information provided is taken from the USDA nutritional database. However, our analysis has not been verified by an independent laboratory.
1) Remove your meals from the box and place in either the refrigerator or freezer. They’ll stay fresh in the refrigerator for up to 2 weeks or frozen for up to 6 months. 2) When you’re ready to enjoy a meal, tear and remove the paper sleeve but do NOT puncture the film. 3) Heat fresh meals on High 2-3 minutes or heat frozen meals on High 4-5 minutes. 4) Steam will dome the plastic cover. If you hear it gently pop, it’s done. 5) Carefully remove HOT meal. 6) Carefully pull back film from HOT meal. 7) Pro tip: transfer contents to your favorite plate. 8) Take a picture, post to social and tag us #eattgk to be entered into our weekly drawing. 9)Enjoy!
Absolutely! Our packaging is BPA-free, BPS-Free, and free of VOC migration.
Nope! Our packaging is designed to stay intact and steam the food to preserve its intended texture. The film will puff up during the heating process and can be easily removed after it cools.
While our trays are NOT oven-safe, you may still transfer the contents from the tray to an oven-safe dish and heat them up that way. A saute pan would also do the trick!
*Please refer to the label on each individual meal and follow the instructions for maximum flavor and experience!
2) Follow the prompts and tell us more about your meal preferences.
3) Create an account and checkout. 4) You’re all set!
Each Monday you will receive an email reminding you to select your meals by 5:00PM EST on Thursday for shipment the following Monday. We will select a variety of meals for you based on the Meal Preferences you set. You can change these meals by logging into your account.
*Need help? Email our Membership Team at firstname.lastname@example.org.
You can cancel your subscription at any time. We do not require a contract or a minimum number of orders. Canceling your subscription will not affect any processing or shipped orders. If you need to cancel or change an order after you have been charged, please contact our Member Success team at email@example.com.
We stand by our product and guarantee your meals to be perfect on arrival. If an issue arises with your order due to negligence on the part of TGK, pictures will be required and store credit or full refund will be issued, if deemed appropriate. If you are unsatisfied with the taste or contents of your dish, you will be offered store credit to give another meal a try.
Any order change requests, including but not limited to address changes, cancellations and meal selection changes, must be submitted by Friday at 5:00pm EST. Due to the nature of our shipping schedule, no changes will be made beyond that time. If you miss the cut off and are unable to receive your shipment, store credit minus a handling fee of $15 may be issued if deemed appropriate.
Our products are final sale and not eligible for returns. If food safety is compromised prior to unboxing as indicated in our 100% Product Guarantee, we will issue a store credit to cover a replacement order.
Any issues due to customer error may be eligible for store credit minus a handling fee of $15 if deemed appropriate. Customer errors include but are not limited to: cancelling a subscription after an order is placed, providing inaccurate shipping information, or failure to apply a discount code prior to checkout.
Every effort will be made to ensure that your order is accurately filled. Due to demand issues, there may be times where a meal you have chosen has sold out. When making substitutions, The Good Kitchen takes great care to send similar meals to those originally selected and will always contact you informing you of the substitution.
Due to the fresh nature of our food some ingredients may not be available at the time of production. When this happens, The Good Kitchen may use a similar ingredient while keeping in mind any potential allergens. Prior to consumption, please be sure to carefully check all individual product packages for the most updated information regarding ingredients and nutritional content for any/all of The Good Kitchen’s food products.
We always make sure to identify all ingredients in every meal and list common allergens. All of our meals are 100% gluten-, peanut- and soy-free. Our production staff is well-trained to recognize and respect the severity of food allergies. In addition, each meal is clearly labeled with a detailed list of ingredients, and you can also find them in the description under each meal on our website.
*The Good Kitchen cannot assume any liability for adverse reactions to food consumed or items one may come into contact with while eating our meals. Please be aware that our facility prepares foods and uses ingredients in our products that may contain dairy, eggs, tree nuts, tree nut oils and shellfish.
Our weekly menus provide a variety of fresh and frozen entrees. Our fresh meals are made every week and shipped the same directly to your door.
All seafood entrees, per the FDA, are frozen immediately after production and is shipped the same.
Frozen entrees are moved into our freezers within 5 days of production and kept there until the order is shipped. These meals are marked as frozen on the website and the packing slips.
Our meals may be kept fresh and consumed up to 10 days after delivery OR kept frozen and consumed within 6 months of delivery. Seafood should either be eaten immediately or placed in the freezer upon delivery. You can find the packaged on date right under the nutrition label on the back of each TGK meal!
Don’t go! Did you know you can skip your next delivery or change your shipping address? If you still must cancel, I suppose we understand. To cancel your membership, log into your TGK account, click “Subscription Plan” then “Cancel”.
You can cancel your subscription at any time. Any orders identified as “Processing” or “Shipped” on your Order page, however, cannot be cancelled.
If you are trying to skip an order because you are traveling, no need! All you have to do is contact the Membership Team at firstname.lastname@example.org by the Friday before your order is to ship to edit the address of your membership while you travel.
If you still need to skip your next order, log into your TGK account, click "Upcoming Delivery" then "Skip This Delivery". If you need to skip more than one delivery, please contact our Member Success team.
Of course! Our memberships can recur weekly, every other week or monthly and range anywhere between 5 meals all the way up to 35 meals per box! To alter your membership log into your account, click on “Subscription Plan”, and choose the amount of meals and frequency you would like to change to.
*Please note that any modification will not affect a processing order for which you have already been charged and a refund may not be given.
Absolutely! Sustainability is a priority for us and at the forefront of every decision we make. All the materials in your package are curbside recyclable (the gel packs must be drained in the sink before recycling).
Since we are a USDA facility, we are unable to accept used boxes or packing materials. Please, make sure you are helping to reduce our footprint by recycling your packaging!