All orders incur a shipping fee and this will be determined based on your delivery address. We do pass our discounted shipping rates on to you. If you’d like an estimate of the shipping total, we can provide an estimate. The shipping rate will also appear in your cart at checkout. For shipments to Hawaii or Alaska, please inquire at info@thegoodkitchen.com.
Customers are charged our discounted shipping fee from UPS.
New orders: First orders placed by Thursday at 11:59 pm EST will ship the following Wednesday. First orders placed after this cutoff will ship the next Wednesday.
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Recurring orders: All subsequent orders will arrive by Friday each week. The cutoff to choose your meals is Wednesday at 5 pm EST. If you have not selected your meals by 5 pm on Wednesday and would like to make a change, please contact Customer Service at info@thegoodkitchen.com for assistance. Please note that we are unable to make any changes including cancellations, after 5 pm on Thursday.
When your order leaves our facility, control and responsibility for the package are transferred completely to UPS. If you notice an issue with your scheduled delivery, please reach out to UPS at 1 (800) 742-5877. If the issue is not resolved, contact our Customer Service Team at info@thegoodkitchen.com and we will either help resolve it or issue TGK credit for use on a future order.
If your shipment is damaged, lost or stolen, AND you've elected Green Shipping Coverage via Corso, please contact them directly at reorder.corso.com.
If you notice you have not given the proper shipping information, please contact our Membership Team ASAP at info@thegoodkitchen.com. If the order has not been filled yet, we are glad to correct the information on your behalf. If the order has already been shipped, however, we are unfortunately not able to adjust any delivery information.
Take us with you, or better yet, let’s meet there! All you have to do is send us the address of where you will be and we’ll make sure your nutritious and tasty meals accompany you. Alternatively, you can suspend your membership while you are out of town.
You can now purchase 100% carbon offsetting, shipping protection, and dedicated support—offered by Corso.
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We’re making it easy for our customers to do right by the planet by providing an option at checkout to offset 100% of the carbon emissions associated with shipping your order.
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Additionally, every single package can be protected against theft, damage, and carrier mishandling to ensure your goods arrive safe and sound. We’ll do right by the planet together.
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Corso is a non-refundable charge if you choose to refund your items.
Simple. Just go to the Build box page and choose how many meals you would like to order. You will then select the “only once” option under frequency. Meals are priced based on the protein included. Minimum order is 6 meals.
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Orders placed by Thursday at 11:59 pm EST will ship the following Wednesday. Orders placed after this cutoff will ship the next Wednesday.
All of our meals are 100% gluten- and peanut-free. While the production facility does prepare meals with these ingredients, extreme precautions and sanitation practices are taken, under strict inspection and testing by the USDA.
We take great pride in sourcing our products with integrity from farmers we trust and providing a product that contains only real foods that you will recognize. We source small local farms and use organic as much as possible outside of that (check out our sourcing page to learn more!).
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All of our Proteins are Antibiotic, Hormone Free, Humanely and Sustainably Raised. Beef is 100% Grass-fed, Grass-Finished. Pork is Pastured and allowed to forage. Chicken is fed only a high-quality, fortified diet of vegetarian grains and nutrients. Chickens have plenty of room to roam in comfortable barns where food and water are readily available, feeding on their own schedules.
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*The nutritional information provided is taken from the USDA nutritional database. However, our analysis has not been verified by an independent laboratory.
We offer nutrient-dense meals that are suitable for individuals that are re-introducing certain foods as part of a modified AIP diet. We don’t recommend consuming our meals when you are in the initial elimination phase of the AIP diet. However, once you are ready to start the reintroduction phase, you’ll find that our meals are a super convenient solution!
To heat meals, peel back the plastic cover from a corner to allow steam to escape. Heat meal on high for 2 to 3 minutes. Heating times may vary based on the wattage of your microwave. You should always reheat food to 165 degrees. Use a thermometer to check the internal temperature. Allow the meal to sit for 30 seconds before removing the plastic.
Absolutely! Our packaging is BPA-free, BPS-Free, and free of VOC migration.
Peel back the film 1 inch from any corner before heating.
While our trays are NOT oven-safe, you may still transfer the contents from the tray to an oven-safe dish and heat them up that way. A saute pan would also do the trick!
*Please refer to the label on each individual meal and follow the instructions for maximum flavor and experience!
Subscription:
1. Click Build box
2. Choose the # of meals
3. Choose the frequency (Weekly, bi-weekly, or monthly)
4. Add the meals you would like using the “+”
5. Click save (This will not lock in your order)
6. Click place order to lock in your meals
7. You’re all set!
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One time order:
1. Click Build box
2. Choose the # of meals
3. Choose “only once” under frequency
4. Add the meals you would like to purchase using the “+”
5. Click save (This will not lock in your order)
6. Click place order to lock in your meals
7. You’re all set!
Each Monday, you will receive an email reminding you to select your meals by 5:00 PM EST on Wednesday for arrival Friday of the next week. To select your meals, you can log into your TGK account -> Under active subscriptions, you will see the "Edit" button on the right side, click this -> Use the "+" and "-" to select your meals -> hit save. Your order will then process on Wednesday at 5:00 pm EST.
You can cancel your subscription at any time. We do not require a contract or a minimum number of orders. Please note, we are a subscription-based service so any order that is already in process can be canceled by 5pm (Eastern) on Thursdays. After 5pm (Eastern) on Thursday, orders are considered 'in transit' and we are not able to cancel, refund, or credit the order.
We stand by our product and guarantee your meals to be perfect on arrival. If an issue arises with your order due to negligence on the part of TGK, pictures will be required and store credit or full refund will be issued, if deemed appropriate. If you are unsatisfied with the taste or contents of your dish, you will be offered store credit to give another meal a try.
Any order change requests, including but not limited to address changes, cancellations and meal selection changes, must be submitted by Thursday at 5:00 pm EST. Due to the nature of our production schedule, no changes will be made beyond that time.
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If your package is not yet in transit, we will approveonerefund per customer within a 6 month time period. Please note that if it is not able to be canceled, we will be unable to process a refund.
Our products are perishable, final sale and not eligible for returns. If food safety is compromised prior to unboxing as indicated in our 100% Product Guarantee, we will issue a store credit to cover a replacement order.
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Any issues due to customer error may be eligible for store credit if deemed appropriate. Customer errors include but are not limited to: canceling a subscription after an order is placed, providing inaccurate shipping information, or failure to apply a discount code prior to checkout.
Currently, gift cards may only be used on one-time orders.
All customers: Your gift card can be entered at checkout which you will see after you've selected your # of meals and frequency.
*Please note that Gift cards can only be used towards one-time purchases, not subscriptions.
If you fail to make any changes to your order before the cut-off at 5 pm on Wednesday, otherwise an auto-order will be curated for you.
Due to the sourcing guidelines we standby, some ingredients may not be available at the time of production. When this happens, The Good Kitchen may use a similar ingredient while keeping in mind any potential allergens. Prior to consumption, please be sure to carefully check all individual product packages for the most updated information regarding ingredients and nutritional content for any/all of The Good Kitchen’s food products.
We always make sure to identify all ingredients in every meal and list common allergens. All of our meals are 100% gluten-, peanut- and soy-free. Our production staff is well-trained to recognize and respect the severity of food allergies. Extreme precautions and sanitation practices are taken, under strict inspection and testing by the USDA.
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In addition, each meal is clearly labeled with a detailed list of ingredients, and you can also find them in the description under each meal on our website. If you have a severe allergy, please click into the meals before selecting them to view all allergens, ingredients and nutritional information.
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*The Good Kitchen cannot assume any liability for adverse reactions to food consumed or items one may come into contact with while eating our meals. Please be aware that our facility prepares foods and uses ingredients in our products that may contain dairy, eggs, tree nuts, tree nut oils and shellfish.
We do not use milk. We use clarified buttter (ghee) in some of our meals. Clarified butter is a French process to remove the water and milk solids from butter. Butter is heated slowly to separate the fat from the water and solids. Leaving clear gold-yellow butterfat. While containing no milk protein the USDA requires any meal containing clarified butter be labeled as containing milk. The Good Kitchen uses clarified butter to flavor meals that traditionally contain whole butter. Clarified butter is Whole30 approved.
All of our entrees are freshly produced each week and arrive fresh to your doorstep! They can, however, be frozen by the date listed on each meal. If you do freeze them, please thaw to room temp prior to reheating. Frozen meals have a shelf life of 1 month.
Meals arrive fresh! Each meal has a use/freeze by date listed. Our meals may be frozen if not used by the date listed. Frozen meals should be thawed to room temperature before reheating. Frozen meals have a shelf life of 1 month.
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We use MAP technology, which is a Modified Atmosphere Packaging, which coupled with a USDA regulated production facility and approved HACCP for food safety assurance allows us to observe extended shelf life.
Absolutely! Freeze your meals if you do not consume them before the expiration date. To freeze, place on a flat surface in your freezer being careful not to store in a way that the plastic cover could be punctured. Thaw your meal in the refrigerator overnight and heat per the instructions provided under “Heating”. Frozen meals have a shelf life of 1 month.
To cancel your subscription, you can log into your TGK account -> Click "Edit" -> Scroll all the way down and hit "Cancel subscription" -> Select the reason for canceltion -> Confirm. You can cancel your subscription at any time. Any orders identified as “Processing” or “Shipped” on your Order page, however, cannot be canceled.
To skip your order, you can log into your TGK account -> Click “Edit” -> Click “skip this charge” -> Click “Skip” -> Confirm. You will need to do this before 5 pm EST on Wednesday otherwise an auto-order will be curated for you.
Of course! To do this, you can log into your TGK account -> Click “Edit” -> Change the frequency or amount of meals -> Click “Save”.
Since we are a USDA facility, we are unable to accept used boxes or packing materials. Please, make sure you are helping to reduce our footprint by recycling your packaging!
You can now purchase 100% carbon offsetting, shipping protection, and dedicated support—offered by Corso.
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We’re making it easy for our customers to do right by the planet by providing an option at checkout to offset 100% of the carbon emissions associated with shipping your order. Additionally, every single package can be protected against theft, damage, and carrier mishandling to ensure your goods arrive safe and sound. We’ll do right by the planet together.
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Corso is a non-refundable charge if you choose to refund your items.
CARBON OFFSET IS A SERVICE THAT OFFSETS ANY CARBON EMITTED FROM THE CUSTOMER'S SHIPMENT
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GREEN SHIPPING PROTECTION
The highlight of Green Shipping Protection is the Carbon Offset service we provide to customers who want to cancel any carbon due to standard freight emissions.
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THE IMPACT OF SHIPPING A PACKAGE
As products get shipped across the country, carbon gets emitted directly into the environment. For example, A 20-ton truck traveling 1000 miles emits over 3 metric tons of CO2. To put this in perspective, the average US household produces 15 - 20 metric tons of CO2 each year. As packages get shipped via ocean, railway, or road, the environmental cost adds up with every purchase that is placed, packaged, and shipped.
Simply add it at checkout.
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We partner with Corso to provide Carbon Offsets and Shipping Protection for our customers. If you purchased Green Shipping Protection with your order and your package was damaged, lost, or stolen, please contact Corso directly.
