Nope! The Good Kitchen ships to anywhere in the continental US for FREE! For shipments to Hawaii or Alaska, please inquire at either info@thegoodkitchen.com.
NEW ORDERS:
First orders placed by Sunday at 8p EST will arrive by Wednesday.First orders placed after the Sunday 8p EST cutoff will arrive by the following Wednesday.
RECURRING ORDERS:
All subsequent orders will arrive on Fridays each week, unless you set a different delivery day with Customer Service.Cutoff to choose your meals will remain Thursdays at 5pm EST.If this new delivery process does not work for your schedule please reach out to Customer Service immediately and we’ll do our best to accommodate your delivery request.
When we say ‘following,’ we mean not the very next Wednesday, but the one after that :) .
When your order leaves our facility, control and responsibility over the package are transferred completely to UPS. If you notice an issue with your scheduled delivery, please reach out to UPS at 1 (800) 742-5877. If the issue is not resolved, contact our Membership Team at info@thegoodkitchen.com and we will either help resolve it or issue TGK credit for use on a future order.
If you notice you have not given the proper shipping information, please contact our Membership Team ASAP at info@thegoodkitchen.com. If the order has not been filled yet, we are glad to correct the information on your behalf. If the order has already been shipped however, we are unfortunately not able to adjust any delivery information.
Take us with you, or better yet, let’s meet there! All you have to do is send us the address of where you will be and we’ll make sure your nutritious and tasty meals accompany you. Alternatively, you can suspend your membership while you are out of town.
Meal selection for delivery the following week is available between Monday at 3:00AM EST and Thursday at 5:00PM EST. If you choose not to select your meals, an order will automatically be placed Thursday at 5:00PM EST and our Team will select meals for you based on your Meal Preferences profile.
When meals are not selected before the cut off at 5:00PM EST Thursdays, an order is created based on your Meal Preferences. If you missed the cut off in error, contact our Membership Team before 5pm on Fridays at info@thegoodkitchen.com and they may be able to help get the meals you’d like or similar. Refunds will not be given when the cut off is missed.
Simple. Just go to the page, add meals to your cart, and when you're ready - hit 'check out.' This is a single order and will not repeat as a subscription. Shipping is included. Meals are priced based on the protein included. Minimum order is 7 meals. Orders ship on Mondays unless otherwise noted.
Yes! Our facility is 100% gluten-free, peanut-free and soy-free.
Some of the bacon we use in our meals is cured with sugar. The sugar is completely rinsed off prior to cooking but we are required to list it per the USDA as well as our own desire for full transparency with our customers. We are always on the look out for new purveyors who meet our high standards.
We take great pride in sourcing our products with integrity from farmers we trust and providing a product that contains only real foods that you will recognize. We abide by the “Dirty Dozen/Clean Fifteen” and use organic as much as possible outside of that (check out our sourcing page to learn more!).
*The nutritional information provided is taken from the USDA nutritional database. However, our analysis has not been verified by an independent laboratory.
1. Remove band from tray and leave clear film intact.
2. Set power on HIGH for 3 to 5 minutes.* While cooking, dome will form over meal.
3. For best results, continue cooking as dome forms and stop microwave as soon as dome begins to deflate — you may also hear air escaping the dome.
4. Meal is hot! Let sit for 1 minute to allow dome to fully deflate before removing clear film.
5. Avoid contact with escaping steam. Peel back film from corner of tray and enjoy!
For best results allow seafood meals to thaw in refrigerator overnight before heating. *Microwave times may vary.
Absolutely! Our packaging is BPA-free, BPS-Free, and free of VOC migration.
Nope! Our packaging is designed to stay intact and steam the food to preserve its intended texture. The film will puff up during the heating process and can be easily removed after it cools.
While our trays are NOT oven-safe, you may still transfer the contents from the tray to an oven-safe dish and heat them up that way. A saute pan would also do the trick!
*Please refer to the label on each individual meal and follow the instructions for maximum flavor and experience!
Each Monday you will receive an email reminding you to select your meals by 5:00PM EST on Thursday for arrival the Friday following order cutoff. We will select a variety of meals for you based on the Meal Preferences you set. You can change these meals by logging into your account.
*Need help? Email our Membership Team at info@thegoodkitchen.com.
You can cancel your subscription at any time. We do not require a contract or a minimum number of orders. Please note, we are a subscription-based service so any order that is already in process can be canceled by 5pm (Eastern) on Fridays. After 5pm (Eastern) on Fridays orders are considered 'in transit' and we are not able to cancel, refund, or credit the order.
We stand by our product and guarantee your meals to be perfect on arrival. If an issue arises with your order due to negligence on the part of TGK, pictures will be required and store credit or full refund will be issued, if deemed appropriate. If you are unsatisfied with the taste or contents of your dish, you will be offered store credit to give another meal a try.
Any order change requests, including but not limited to address changes, cancellations and meal selection changes, must be submitted by Friday at 5:00pm EST. Due to the nature of our shipping schedule, no changes will be made beyond that time.
Our products are perishable, final sale and not eligible for returns. If food safety is compromised prior to unboxing as indicated in our 100% Product Guarantee, we will issue a store credit to cover a replacement order.
Any issues due to customer error may be eligible for store credit if deemed appropriate. Customer errors include but are not limited to: cancelling a subscription after an order is placed, providing inaccurate shipping information, or failure to apply a discount code prior to checkout.
Currently, gift cards may only be used on Subscription products.
NEW TO THE GOOD KITCHEN To redeem a gift card against your first subscription please follow the below steps: 1) Follow the 'Get Started' steps on the Good Kitchen website to select your subscription plan 2) In the checkout, enter your gift card code into the discount box to apply to your first order 3) Any remaining balance will be automatically applied to your account and will be deduced as subscriptions reoccur 4) Any additional gift cards can be applied within 'My Account' (see below)
EXISTING THE GOOD KITCHEN CUSTOMER To redeem a gift card against a reoccurring subscription please follow the below steps: 1) Login to your account on the Good Kitchen website 2) Enter 'My Account' area 3) Apply your gift card code/s within the 'Gift Cards' box 4) Your account balance will be updated and funds will be deducted as subscriptions reoccur
Every effort will be made to ensure that your order is accurately filled. Due to demand issues, there may be times where a meal you have chosen has sold out. When making substitutions, The Good Kitchen takes great care to send similar meals to those originally selected and will always contact you informing you of the substitution.
Due to the sourcing guidelines we standby, some ingredients may not be available at the time of production. When this happens, The Good Kitchen may use a similar ingredient while keeping in mind any potential allergens. Prior to consumption, please be sure to carefully check all individual product packages for the most updated information regarding ingredients and nutritional content for any/all of The Good Kitchen’s food products.
We always make sure to identify all ingredients in every meal and list common allergens. All of our meals are 100% gluten-, peanut- and soy-free. Our production staff is well-trained to recognize and respect the severity of food allergies. In addition, each meal is clearly labeled with a detailed list of ingredients, and you can also find them in the description under each meal on our website.
*The Good Kitchen cannot assume any liability for adverse reactions to food consumed or items one may come into contact with while eating our meals. Please be aware that our facility prepares foods and uses ingredients in our products that may contain dairy, eggs, tree nuts, tree nut oils and shellfish.
All of our entrees are shipped frozen. Our meals are made fresh each week and frozen to help preserve the meals longer for you!
Our packaging configurations are designed to maintain an optimal temperature to safely transport meals in less than two days. If your entrees have slacked out some during their journey, this is okay! Just throw those meals into your freezer to refreeze.
The USDA states that as long as the meals are refrozen within five days of thawing, there is no issue in refreezing food.
Our meals may be kept frozen and consumed within 6 months of delivery. You can also thaw your TGK meals upon delivery and eat within 10 days.
You can find the packaged on date right under the nutrition label on the back of each TGK meal!
Don’t go! Did you know you can skip your next delivery or change your shipping address? If you still must cancel, I suppose we understand. To cancel your membership, log into your TGK account, click “Subscription Plan” then “Cancel”.
You can cancel your subscription at any time. Any orders identified as “Processing” or “Shipped” on your Order page, however, cannot be cancelled.
If you are trying to skip an order because you are traveling, no need! All you have to do is contact the Membership Team at info@thegoodkitchen.com by the Friday before your order is to ship to edit the address of your membership while you travel.
If you still need to skip your next order, log into your TGK account, click "Upcoming Delivery" then "Skip This Delivery". If you need to skip more than one delivery, please contact our Member Success team.
*Changes to existing subscriptions must be made by Thursday at 5pm (EST).
Of course! Our memberships can recur weekly, every other week or monthly and range anywhere between 5 meals all the way up to 35 meals per box! To alter your membership log into your account, click on “Subscription Plan”, and choose the amount of meals and frequency you would like to change to.
*Please note that any modification will not affect a processing order for which you have already been charged and a refund may not be given.
Absolutely! Sustainability is a priority for us and at the forefront of every decision we make. All the materials in your package are curbside recyclable (contents of the gel packs must be emptied into the trash before recycling).
Since we are a USDA facility, we are unable to accept used boxes or packing materials. Please, make sure you are helping to reduce our footprint by recycling your packaging!
Currently we have frozen meals available in select Walmarts in the southeast, southwest, and midwestern United States. Please see this page to find where we offer our adult and kid meals in a Supercenter or Neighborhood Market near you!
TB12 and The Good Kitchen share a common belief in the healing power of nutrition. We also believe that healthy eating shouldn’t have to be hard. Our collaboration exists to make nutritious, healthy, and great tasting meals easily accessible to anyone, no matter your activity level. We hope you enjoy them as much as we do!
You can find TB12 Performance Meals at this website, or you can purchase a handful of these meals in the la carte section on the TGK site.
