All orders incur a shipping fee. For Ground deliveries (generally, states east of the Mississippi River, with the exception of Missippi) there is a $9.99 (flat) Shipping Fee. If your order is delivered outside of our Ground Delivery area, your shipping amount will depend on your delivery address. We do pass our discounted shipping rates on to you. If you’d like an estimate of the shipping total, we can provide an estimate. The shipping rate will also appear in your cart at checkout. For shipments to Hawaii or Alaska, please inquire at info@thegoodkitchen.com.
New orders: First orders placed by Thursday at 11:59 pm EST will ship the following Wednesday. First orders placed after this cutoff will ship the next Wednesday.
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Recurring orders: All subsequent orders will arrive by Friday each week. The cutoff to choose your meals is Wednesday at 5 pm EST. If you have not selected your meals by 5 pm on Wednesday and would like to make a change, please contact Customer Service at info@thegoodkitchen.com for assistance. Please note that we are unable to make any changes including cancellations, after 5 pm on Thursday.
When your order leaves our facility, control and responsibility for the package are transferred completely to UPS. If you notice an issue with your scheduled delivery, please reach out to UPS at 1 (800) 742-5877. If the issue is not resolved, contact our Membership Team at info@thegoodkitchen.com and we will either help resolve it or issue TGK credit for use on a future order.
If you notice you have not given the proper shipping information, please contact our Membership Team ASAP at info@thegoodkitchen.com. If the order has not been filled yet, we are glad to correct the information on your behalf. If the order has already been shipped, however, we are unfortunately not able to adjust any delivery information.
Take us with you, or better yet, let’s meet there! All you have to do is send us the address of where you will be and we’ll make sure your nutritious and tasty meals accompany you. Alternatively, you can suspend your membership while you are out of town.
Simple. Just go to the Build box page and choose how many meals you would like to order. You will then need to choose the “only once” option under frequency. We have a flat rate shipping fee of $9.99 for all orders ($14.99 for several west coast states). Meals are priced based on the protein included. Minimum order is 7 meals.
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Orders placed by Thursday at 11:59 pm EST will ship the following Wednesday. Orders placed after this cutoff will ship the next Wednesday.
All of our meals are 100% gluten- and peanut-free. While the production facility does prepare meals with these ingredients, extreme precautions and sanitation practices are taken, under strict inspection and testing by the USDA.
We take great pride in sourcing our products with integrity from farmers we trust and providing a product that contains only real foods that you will recognize. We source small local farms and use organic as much as possible outside of that (check out our sourcing page to learn more!).
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All of our Proteins are Antibiotic, Hormone Free, Humanely and Sustainably Raised. Beef is 100% Grass-fed, Grass-Finished. Pork is Pastured and allowed to forage. Chicken is fed only a high-quality, fortified diet of vegetarian grains and nutrients. Chickens have plenty of room to roam in comfortable barns where food and water are readily available, feeding on their own schedules.
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*The nutritional information provided is taken from the USDA nutritional database. However, our analysis has not been verified by an independent laboratory.
We offer nutrient-dense meals that are suitable for individuals that are re-introducing certain foods as part of a modified AIP diet. We don’t recommend consuming our meals when you are in the initial elimination phase of the AIP diet. However, once you are ready to start the reintroduction phase, you’ll find that our meals are a super convenient solution!
To heat meals, peel back the plastic cover from a corner to allow steam to escape. Heat meal on high for 2 to 3 minutes. Heating times may vary based on the wattage of your microwave. You should always reheat food to 165 degrees. Use a thermometer to check the internal temperature. Allow the meal to sit for 30 seconds before removing the plastic.
Absolutely! Our packaging is BPA-free, BPS-Free, and free of VOC migration.
Peel back the film 1 inch from any corner before heating.
While our trays are NOT oven-safe, you may still transfer the contents from the tray to an oven-safe dish and heat them up that way. A saute pan would also do the trick!
*Please refer to the label on each individual meal and follow the instructions for maximum flavor and experience!
Subscription:
1. Click Build box
2. Choose the # of meals
3. Choose the frequency (Weekly, bi-weekly, or monthly)
4. Add the meals you would like using the “+”
5. Click save (This will not lock in your order)
6. Click place order to lock in your meals
7. You’re all set!
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One time order:
1. Click Build box
2. Choose the # of meals
3. Choose “only once” under frequency
4. Add the meals you would like to purchase using the “+”
5. Click save (This will not lock in your order)
6. Click place order to lock in your meals
7. You’re all set!
Each Monday, you will receive an email reminding you to select your meals by 5:00 PM EST on Wednesday for arrival Friday of the next week. To select your meals, you can log into your TGK account -> Under active subscriptions, you will see the "Edit" button on the right side, click this -> Use the "+" and "-" to select your meals -> hit save. Your order will then process on Wednesday at 5:00 pm EST.
You can cancel your subscription at any time. We do not require a contract or a minimum number of orders. Please note, we are a subscription-based service so any order that is already in process can be canceled by 5pm (Eastern) on Thursdays. After 5pm (Eastern) on Thursday, orders are considered 'in transit' and we are not able to cancel, refund, or credit the order.
We stand by our product and guarantee your meals to be perfect on arrival. If an issue arises with your order due to negligence on the part of TGK, pictures will be required and store credit or full refund will be issued, if deemed appropriate. If you are unsatisfied with the taste or contents of your dish, you will be offered store credit to give another meal a try.
Any order change requests, including but not limited to address changes, cancellations and meal selection changes, must be submitted by Thursday at 5:00 pm EST. Due to the nature of our production schedule, no changes will be made beyond that time.
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If your package is not yet in transit, we will approveonerefund per customer within a 6 month time period. Please note that if it is not able to be canceled, we will be unable to process a refund.
Our products are perishable, final sale and not eligible for returns. If food safety is compromised prior to unboxing as indicated in our 100% Product Guarantee, we will issue a store credit to cover a replacement order.
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Any issues due to customer error may be eligible for store credit if deemed appropriate. Customer errors include but are not limited to: canceling a subscription after an order is placed, providing inaccurate shipping information, or failure to apply a discount code prior to checkout.
Currently, gift cards may only be used on Subscription products.
New customers: Your gift card can be entered at checkout which you will see after you've selected your # of meals and frequency.
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Recurring customers: To apply a gift card, you can log into your TGK account -> go to subscriptions -> click on your active subscription -> Scroll all the way down -> Choose "Add discount" -> Paste your code.
If you fail to make any changes to your order before the cut-off at 5 pm on Wednesday, our system will select meals for you based on your previous order.
Due to the sourcing guidelines we standby, some ingredients may not be available at the time of production. When this happens, The Good Kitchen may use a similar ingredient while keeping in mind any potential allergens. Prior to consumption, please be sure to carefully check all individual product packages for the most updated information regarding ingredients and nutritional content for any/all of The Good Kitchen’s food products.
We always make sure to identify all ingredients in every meal and list common allergens. All of our meals are 100% gluten-, peanut- and soy-free. Our production staff is well-trained to recognize and respect the severity of food allergies. Extreme precautions and sanitation practices are taken, under strict inspection and testing by the USDA.
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In addition, each meal is clearly labeled with a detailed list of ingredients, and you can also find them in the description under each meal on our website. If you have a severe allergy, please click into the meals before selecting them to view all allergens, ingredients and nutritional information.
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*The Good Kitchen cannot assume any liability for adverse reactions to food consumed or items one may come into contact with while eating our meals. Please be aware that our facility prepares foods and uses ingredients in our products that may contain dairy, eggs, tree nuts, tree nut oils and shellfish.
All of our entrees are freshly produced each week and arrive fresh to your doorstep! They can, however, be frozen by the date listed on each meal. If you do freeze them, please thaw to room temp prior to reheating. Frozen meals have a shelf life of 1 month.
Meals arrive fresh! Each meal has a use/freeze by date listed. Our meals may be frozen if not used by the date listed. Frozen meals should be thawed to room temperature before reheating. Frozen meals have a shelf life of 1 month.
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We use MAP technology, which is a Modified Atmosphere Packaging, which coupled with a USDA regulated production facility and approved HACCP for food safety assurance allows us to observe extended shelf life.
Absolutely! Freeze your meals if you do not consume them before the expiration date. To freeze, place on a flat surface in your freezer being careful not to store in a way that the plastic cover could be punctured. Thaw your meal in the refrigerator overnight and heat per the instructions provided under “Heating”. Frozen meals have a shelf life of 1 month.
To cancel your subscription, you can log into your TGK account and click “Manage your TGK subscription” and go to “subscriptions”, choose the active subscription, and then hit “cancel” all the way down at the bottom. You can cancel your subscription at any time. Any orders identified as “Processing” or “Shipped” on your Order page, however, cannot be canceled.
To skip your order, you can log into your TGK account and click “Manage your TGK subscription” and go to “upcoming order” and then hit “skip this order”. You will need to do this before 5 pm EST on Wednesday otherwise a pre-selected box will be processed for you.
Of course! To do this, you can log into your TGK account and go to “Manage TGK subscriptions” and then go to “subscriptions”. Once you click “Update contents”, you can edit the # of meals and the frequency. Just hit “Save” and you’re all set!
Since we are a USDA facility, we are unable to accept used boxes or packing materials. Please, make sure you are helping to reduce our footprint by recycling your packaging!
